Why the transition to mobile ticketing?
Adopting mobile ticketing is all about improving the fan experience with quick and convenient entry into the venue, reduces the risk of lost, stolen or counterfeit tickets, and allows you to manage, transfer or sell your tickets at any time directly from your smartphone. Mobile tickets allow for maximum flexibility for any game date or time changes.
Can I have multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.
Can I still print my tickets from home?
Tickets will no longer include a print-at-home option. This decision was made to protect the integrity of your season tickets and prevent fraud and counterfeit issues.
What if my guest(s) and I arrive at the venue at different times?
You’ll need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an e-mail instructing them to
accept the tickets and add it to their mobile wallet.
Does the person I’m transferring tickets to need to have an account?
Yes, the person receiving your tickets will need to log into (or establish) an account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.
What if don’t have a smartphone or have additional questions?
We understand there can be many questions, and we’re here to help! CLICK HERE to submit a request and a member of our ticketing team will be in touch as soon as possible to answer your questions, or for immediate assistance please call us.
What are my options if digital tickets don’t work or something happens to my phone?
We recommend making sure your mobile device is fully charged on game day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the game.
Can you transfer a digital ticket just by sharing screenshots of a digital ticket?
To eliminate fraudulent tickets we highly discourage sharing screenshots of digital tickets. Sharing tickets as screenshots can cause the recipient a problem on game day. By forgoing the transfer process available through your Account Manager, we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.
Do I have to have an account to accept tickets transferred to me?
Yes, it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.
I have multiple tickets, do I have to download each digital ticket for a game individually?
No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each game together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each QR code, but you should be able to do that just by swiping on your mobile device between each scan.
However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.
