We appreciate your support and cooperation as we continue to provide you with an exceptional experience!
All policies and procedures are subject to change as we monitor the current protocols set forth by local and state health officials, the AHL league office, and the Budweiser Events Center.
MOBILE TICKETING – We've gone mobile for all Eagles home games. Fans are urged to add their tickets to their smartphone wallet now. DO NOT wait until you get to the arena or the gate as bandwidth will be limited. For the step by step processes to manage your mobile tickets visit https://www.coloradoeagles.com/tickets/onlineticketmanagement.
CASHLESS TRANSACTIONS – The Budweiser Events Center is going cashless for your food and beverage needs! The Blue Bar & Grill, suites, and all concourse food and beverage locations are now cashless, but cash will still be accepted when purchasing beverages from hawkers within the arena. The ticket office, chuck a puck table, and merchandise areas will continue to accept cash.
NO REFILLS – The Budweiser Events Center and Spectra Food Services and Hospitality are committed to giving our guests the best experience possible. Our venue has upgraded operating procedures around protocols for cleaning, disinfection, and infectious disease prevention. Our food and beverage locations have become cashless, and have temporarily suspended refills of any kind. We appreciate your understanding and continued patronage as we continue to uphold our standard of excellence!
PARKING – Parking is FREE for all Eagles home games. All premium parking passes for club and suite holders are now mobile. Contact the Budweiser Events Center for more information on parking.
CLEAR BAG POLICY – The Budweiser Events Center has a clear bag policy in place. Please review the BEC website for reminders on what bags are permitted in the arena.
Are face coverings required?
Are vaccinations required?
Can I bring a bag? What is the Clear Bag policy?
The Budweiser Events Center has a clear bag policy in place. Please review the BEC website for reminders on what bags are permitted in the arena.
How do I organize a group outing?
The Colorado Eagles offer special group ticket pricing for parties of 15 people or more. For more information on booking your group event please contact the Colorado Eagles ticketing department at (970) 686-7468, firstname.lastname@example.org or by visiting the Group Sales page.
Where can I find a seating chart of the Budweiser Events Center?
A seating chart for single-game tickets and season tickets can be found on the Seating Charts page.
I couldn't make it to the game, can I exchange my ticket or get a refund?
There are no refunds or exchanges allowed for individual game tickets.
What should I do if I lose my tickets?
Do I need a ticket for my child?
If your child has had their second birthday then they will need a ticket to the game.
How do I order accessible seating?
Accessible seating is available for all events at the Budweiser Events Center. The Budweiser Events Center is equipped with elevators as well as special seating areas to accommodate your needs. Accessible parking is available directly in front of the main entrance of the Budweiser Events Center. Accessible Seating can be purchased by contacting the Box Office at (970) 619-4112 or (970) 619-4110, 1 (877) 544-8499 or in person at the main box office. Accessible Seating can also be purchased online at BudweiserEventsCenter.com. It is recommended that accessible seating is purchased in advance so that our staff can best recommend how to serve your needs.
What does it mean if the game is postponed?
If a game has been postponed, it means the AHL League Office, Colorado Eagles, and Budweiser Events Center are still working to determine when the game can be rescheduled; in the meantime, your are still valid and no further action is required. When the Colorado Eagles reschedule the game, we’ll notify you of the new status and explain your options. Also, in some instances, the Colorado Eagles may give you the option to request a refund, or the option to choose between a refund or a credit. If that is the case, we will notify you of those options. Please note that any refund and/or credit policies are determined on a game-by-game basis and may be subject to limitations. See our TERMS AND CONDITIONS for more information.
What does it mean if the game is rescheduled?
If a game is rescheduled or moved, your are still valid for the new date and no further action is required. In some instances, the Colorado Eagles may give you the option to request a refund, or the option to choose between a refund or a credit. If that is the case, we will notify you of those options. Please note that any refund and/or credit policies are determined on a game-by-game basis and may be subject to limitations. See our TERMS AND CONDITIONS for more information.
What does it mean if the game is canceled?
If a game is canceled, the Colorado Eagles may give you the option to request a refund, or the option to choose between a refund, credit or exchange*. If that is the case, we will notify you of those options. Please note that any refund and/or credit policies are determined on a game-by-game basis and may be subject to limitations. See our TERMS AND CONDITIONS for more information.
*Special rules apply to certain kinds of tickets (including transfer tickets and tickets you purchased but then resold).
I received a ticket via ticket transfer, can I get a refund or credit?
No. We are only able to refund the person who purchased tickets directly from us. If the tickets were transferred to you, you’ll need to transfer them back to the original purchaser (i.e., the person who purchased the tickets directly from the Colorado Eagles or Budweiser Events Center) in order for them to take advantage of whatever options they are providing for that game.
I transferred a ticket, can I get a refund or credit?
It depends on the status of the game and whether a refund or credit option is an available option. To be eligible for any available credits or refunds, you must have purchased your tickets directly from the Colorado Eagles or Budweiser Events Center, and the tickets must be transferred back to your online account. Once the tickets have been transferred back to you, please contact the Eagles office to complete your request.
I purchased tickets to a game through a secondary or resale website. What are my options?
If you purchased a ticket from another site, you will need to reach out to your original point of purchase for your refund and/or credit options, if available.
I purchased tickets to a game at the box office. What are my options?
If you purchased tickets to a game that has been canceled at the Budweiser Events Center box office, you will have the ability to choose your refund options in person, 30 days from when the box office reopens. Options may vary for rescheduled games, and you will need to contact the box office where you purchased your tickets for more details
Ticketing- Terms and Conditions
"Pucks and other in-game equipment flying into spectator areas can cause serious injury. Be alert at all times including warm-up and after stoppages of play. If injured, notify usher for directions to medical station. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the event for which this ticket is issued, whether occurring prior to, during, or after this event, howsoever caused and whether by negligence or otherwise, specifically (but not exclusively) including the danger of being injured by hockey pucks and sticks, other spectators, players or by thrown objects. The holder agrees that Global Spectrum, LP (“the Operator”), Larimer County, Budweiser Events Center, AHL, Inc., AHL Properties, LLC, Larimer County Sports, LLC dba Colorado Eagles and all AHL clubs, and their respective parents, affiliates, contractors, officers, players, employees and agents (“the Released Parties”), are expressly released by the holder from claims arising from any cause. This ticket is a revocable license. The resale or attempted resale at a price higher than that appearing hereon is grounds for seizure and cancellation without compensation. The holder agrees not to engage in photography or reproduction in any form of the event for which the ticket is issued, unless specifically permitted by the express written consent of the Operator and/or Larimer County Sports, LLC dba Colorado Eagles. Violation of the foregoing will automatically terminate this license. The license granted by this ticket may also be terminated by tendering its purchase price to the holder. The holder grants permission to the Operator, Colorado Eagles, LLC and other performers and their agents to utilize the holder's image or likeness incidental to any live or recorded video or other display, transmission or reproduction in whole or in part of the event to which this ticket admits holder. The ticket may not be used for advertising, promotion (including contests and sweepstakes), or other trade purposes, without the express written consent of the Operator and/or Larimer County Sports, LLC dba Colorado Eagles. Management assumes no responsibility if this ticket is lost, stolen or destroyed. All events subject to date and time change without notice. This section is an acknowledgement and express assumption of risk and release of liability in any way related to or arising from being exposed to or contracting COVID-19 (as defined by the World Health Organization) and any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other communicable and/ or infectious diseases, viruses, bacteria or illnesses or the causes thereof (collectively, Communicable Disease) in and around any part of the Budweiser Events Center or surrounding grounds or parking areas, to which ticket provides access. By entering the Center, the holder voluntarily assumes all risks related to exposure to viruses and illness, including COVID-19, and the Released Parties disclaim any and all liability related thereto. NO REFUNDS, EXCHANGES OR CANCELATIONS. THIS BARCODE WILL ONLY SCAN ONCE. DUPLICATE TICKETS OR BARCODES WILL BE REFUSED ENTRY. By using this ticket and entering the Center, the holder agrees to be bound by all of the terms of this license. Breach of any of the terms of this license, failure to comply with the Center’s rules, or the refunding to the holder of the printed purchase price on the face of this ticket shall automatically terminate any rights that the holder may have hereunder, shall render illegal and unauthorized the holder’s use of the ticket for any purpose, and shall authorize the Operator or the Colorado Eagles to withdraw the ticket at any time prior to the Event, refuse admission to the Center or eject the holder from the Center. Breach of any of the terms of this license shall also subject the holder to all legal remedies available to the Operator and the Colorado Eagles. The Operator reserves the right to refuse admission to or eject any person whose conduct the Operator deems disorderly, obnoxious or unbecoming.
What is the mailing address and contact information for the Colorado Eagles?
Colorado Eagles Hockey
1625 Pelican Lakes Point Suite 100
Windsor, CO 80550
Phone: (970) 686-SHOT (7468)
What is the cost for parking?
Parking is FREE for all Colorado Eagles Hockey games!
When is the Budweiser Events Center Box Office open?
Monday - Friday: 10am - 5pm
Saturday: 10am - 2pm* during Eagles season (October - April)
For more information on service charges, please call (970) 619-4112.
What happens if I couldn’t make it because of the weather?
All Colorado Eagles games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow, are considered the inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.ColoradoEagles.com and numerous social media channels.
If I lose something where can I find it?
During a game, you may inquire about lost or found items at Guest Services, located on the concourse behind section P. Following a game, please call the Budweiser Events Center, (970) 619-4100 during normal business hours.
Can I leave and come back into the arena?
No. There is no re-admittance once you leave Budweiser Events Center.
Can I bring my own food and/or drinks into the building?
No outside food or beverages are permitted into the Budweiser Events Center.
Where can I purchase Colorado Eagles merchandise?
You can purchase Eagles merchandise at any time at Shop.ColoradoEagles.com or at the Merchandise Stand located behind Section J at all Eagles home games.
How do I get to the Budweiser Events Center?
On what radio station are the Colorado Eagles games broadcast?
All Colorado Eagles games are broadcast on "The Home of the Eagles" 99.9 The Point, both on the FM dial, as well as on the free 99.9 the Point free app.
Are there any ATM's in the Budweiser Events Center?
There are two ATM's in the Budweiser Events Center located next to Guest Services behind Section P and next to the Merchandise Stand behind Section J.
What are the dining options at the Budweiser Events Center?
How do I send fan mail to Colorado Eagles players/coaches?
Attention: Individual Player or Coach
Colorado Eagles Hockey
1625 Pelican Lakes Point Suite 100
Windsor, CO 80550
Do the Colorado Eagles donate items to charity events and auctions?
The Colorado Eagles support many community programs, organizations, and events with donations and other special requests. Due to the high volume of requests for appearances, an appearance request form must be filled out four (4) weeks prior to the event on the Donation Requests page.